loader image
  • es
  • en


Order cancellation

Before the item has been dispatched, you have the right to cancel one or more of the items included in your order. You must select each of the articles and tell us by sending an email to info@lerocbikes.com. Once you finish the cancellation process, we will proceed to make the refund using the same method that you used for payment.

Return conditions

To make any return it is necessary to have a claim number associated with the order. To do this, contact our online sales customer service by email info@lerocbikes.com.

To make the return, follow the instructions specified below:

You can return the product within a period of 15 days from when the item was delivered to you. The product must be in the same conditions in which it was delivered, unused and with its original packaging and labels.

To make the return, follow the instructions specified below:

  • Send an email to info@lerocbikes.com indicating the products you want to return and the order number that you received in the confirmation email.
  • You will receive an email requesting a return, which includes the order number that you must indicate on the outside of the box in a visible way that we can identify it.

Once we receive the product in Leroc and confirm the status of the product, we will proceed to the payment of the amount of the returned products within a period of 4-7 days, excluding the shipping costs generated in the initial order.


If you notice any damage or blow to the box when you receive the order, state the problem (eg, “damaged package”) on the delivery note from the transport company and return the box unopened to the carrier; Report the incident immediately to our customer service team by writing an email to info@lerocbikes.com.


If on any occasion, by mistake, you receive an item that you have not ordered, send an email to info@lerocbikes.com.

Change a product

Products can only be returned for a refund. If you want a different size or color, as well as purchase alternative products, you must place a new order.